Preventative Maintenance 

Preventative Maintenance 

Acctive Systems offers unrivalled maintenance and support for all the systems we provide. We operate a nationwide care programme which consists of a central database linked to a team of engineers, 24/7/365 emergency response and periodic preventative maintenance visits. This preventative maintenance contract ensures that your security system remains in full working order and that any upgrades available are implemented in a structured and coordinated way. We successfully complete 100% of our scheduled
maintenance visits on-time.

Acctive offer two levels of maintenance and callout contracts. Each contract can be tailored to meet individual client requirements. The following details outline the main part of the contracts 

Basic Maintenance: - this contract allows for one preventative maintenance visit per year. All call outs and materials will be chargeable at standard rates. Any equipment that is covered by a manufacturers warranty will be replaced free of charge until the end of the defects liability period from which point will be chargeable

Comprehensive Maintenance: - this contract allows for two preventative maintenance visits per year. In addition it covers the client for all callouts and materials. Where equipment is found to be faulty it will be replaced with a service replacement of equal or greater standard whilst any repair attempt is made 

Our team of field engineers are fully trained in all aspects of the security products we supply giving them the knowledge to successfully tackle any situation, which may arise.

Care system

Following the take-over of your maintenance contract the details of the system are entered onto our central database. Acctive’s team of field engineers located throughout the country are linked to this database at all times via hand-held PDA’s which gives them all the information they need to know about your system on-the-spot such as its specification, technical drawings, service history and maintenance schedule.