Maintenance & Repair

Acctive offers an unrivalled maintenance and support for all the systems we provide. We operate a nationwide care programme which consists of a central database linked to a team of engineers, 24/7/365 emergency response and periodic preventative maintenance visits.

Our team of field engineers are fully trained in all aspects of the security products we supply giving them the knowledge to successfully tackle any situation which may arise.

Care system

Following the installation of your security solution or take-over of your maintenance contract the details of the system are entered onto our central database. Acctive’s team field engineers located throughout the country are linked to this database at all times via hand-held PDAs which gives them all the information they need to know about your system on-the-spot such as its specification, technical drawings, service history and maintenance schedule.

Scheduled maintenance

Every 6 months your system will be given our 24 point check-up. This preventative maintenance check-up ensures that your security system remains in full working order and that any upgrades available are implemented in a structured and coordinated way. We successfully complete 100% of our scheduled maintenance visits on-time.

Maintenance takeovers

If you are unhappy with your existing maintenance provider, your current support agreement is soon to expire, or you simply wish to enjoy the benefits of our unique care programme contact us to discus s transferring your support contract.

All maintenance agreements are subject to an initial site survey which is carried out by a technical surveyor free of charge.